Pet Boarding in Adelaide - FAQ

Who are you governed by?

Hedgegrove is an approved boarding facility registered and fully licensed within the strict council guidelines.

Hedgegrove is a member of the PIAA and is routinely inspected annually by a practicing Veterianrain to ensure our facility is of the highest standard.

What do I need to bring?

• Current C5 Vaccination Certificate for dogs and current F3 Vaccination Certificate for cats
• Their own food should you wish to avoid upset stomachs
• All Medication is required to be in original packaging with clear written instructions.
• Collar and Lead and/or Cat Crate
• The details of a local emergency contact

How far ahead should I book?

During the high Season - Christmas, Easter, School & Public Holidays, it is a good idea to book 3-6 months in advance for pet boarding to avoid disappointment. Our bookings during these times have a minimum booking requirement

School Holidays minimum charge 3 days

Long Weekend minimum board charge is 4 days

Easter minimum charge is 5 days

Christmas minimum charge is 8 days

All bookings placed over the Easter and Christmas holidays will a nonrefundable deposit placed at the time of booking to confirm and secure your pets stay with us.

What time can we arrive / depart?

Arrival and Departure hours are:

Monday to Friday: 8.30am – 10.30am & 2pm – 4pm
Saturday: 8.30am – 10.30am
Sunday: 2pm – 4pm

If your departure is completed prior to 10.30am Monday to Saturday we do not charge you for that day.

What days are you not open?

Can I tour the facilities?

We are happy and welcome tours of our facilities by appointment. Please contact us to book a time and one of our staff members will be happy to show you around and answer any questions you may have.
 

At Hedgegrove the stress levels of our guest are a main priority, we limit how many people come through our facility to keep the stress levels to a minimum. Many guest can become over excited when seeing, hearing or smelling new people.

We do not allow tours through the high seasons (Christmas, Long Weekends, Easter and School Holidays)